Shipping policy
Thank you for shopping with HASHMI NAJIEB. As a professional supplier of premium frozen goods, we adhere to strict cold-chain shipping and order management standards. Our core mission is to process every frozen product order precisely, utilize professional insulated packaging to maintain low-temperature conditions, and ensure all goods are delivered fresh and intact within standard delivery periods.
1. Order Processing Procedures
Following successful order confirmation, all frozen commodity orders will undergo rigorous quality inspection, cold-preservation packaging and system verification within 1-3 business days, excluding weekends and national public holidays. Processing timelines may be moderately extended during peak order seasons and high-traffic promotional campaigns. Customers will receive official notifications in a timely manner if notable shipping delays occur.
2. Shipping Fees & Delivery Timeline
Shipping fees for all frozen product orders are dynamically calculated based on order volume, weight and delivery destination. All final logistics charges will be clearly displayed on the checkout interface before payment completion, ensuring full cost transparency for every purchase.
Estimated delivery times: Standard Shipping: 7-14 business days
All quoted delivery frames serve only as estimated references. Actual parcel arrival schedules may fluctuate due to courier service interruptions, customs clearance procedures, extreme weather conditions, cross-border logistical bottlenecks and regional public holiday arrangements.
3. Shipment Confirmation & Tracking Access
Once your frozen goods order is dispatched and enters cold-chain logistics transportation, you will receive an automated shipment confirmation email containing exclusive tracking details and parcel inquiry guidelines. Real-time tracking data will typically be activated and accessible for customer self-monitoring within 24-48 hours after official shipment.
4. Delivery Address Accuracy Clause
Customers are solely responsible for confirming accurate and comprehensive recipient address information during checkout. HASHMI NAJIEB bears no accountability for misdelivered, lost or returned parcels resulting from incorrect or incomplete customer-provided address details. Any shipments returned due to address errors will be subject to additional reshipping fees covered by the buyer.
5. In-Transit Loss and Damage Handling
If your frozen product parcel is lost during transit, please submit a support request to our service team within 7 days of your scheduled delivery date to initiate a logistics investigation. For orders arriving with damaged packaging, thawed or deteriorated frozen goods, please contact us within 48 hours upon delivery and provide clear photos of defective items and original packaging. Our team will assess the issue and deliver prompt, effective solutions.
6. Frozen Product Storage Liability Exemption
All frozen goods come with dedicated storage and handling guidelines tailored to preserve product freshness and quality. Items must be stored and handled in strict compliance with the provided instructions upon arrival. HASHMI NAJIEB will not be held liable for product spoilage, quality degradation or damage caused by improper post-delivery storage, mishandling or unauthorized operation by customers.
7. International Shipping & Customs Regulations
Cross-border transportation of frozen products may trigger import duties, customs taxes and additional clearance charges, subject to the local policies of destination countries. All such incidental fees are the exclusive responsibility of customers and are not incorporated into product prices or standard shipping expenses.
8. Official Customer Support Information
For any questions, concerns or policy consultations regarding this Shipping Policy and your order logistics status, please reach out to our professional support team via the official contact details below:
Trade Name: HASHMI NAJIEB
Phone number: +61 7 3868 3728
Email: support@hashminajieb.shop
Physical address: Macarthur Avenue, Ascot Vale Victoria 3032, Australia
